Your Privacy, Our Responsibility.

01 Information We Collect

We collect information that is necessary to provide marketplace services, process transactions, maintain accounts and improve the Ochamart experience.

• Personal information: names, email addresses, phone numbers and delivery addresses.
• Account information: login details, profile information and account activity.
• Order information: products purchased, order details, delivery information and transaction references.
• Vendor information: business names, shop information, banking details and required onboarding documentation.
• Technical information: browser type, IP address, device information, session information and platform activity.

02 How We Use Your Information

Information collected through Ochamart may be used for legitimate marketplace and operational purposes, including:

• Processing and fulfilling orders.
• Managing customer and vendor accounts.
• Processing payments and vendor payouts.
• Providing customer and technical support.
• Communicating important information about your account or orders.
• Detecting and preventing fraud, abuse and unauthorized activity.
• Improving marketplace performance, usability and services.

03 Payment Information

Payments made through Ochamart may be processed by third-party payment providers. Payment information may be handled by the applicable payment provider according to its own privacy and security practices.

Ochamart does not intentionally store sensitive payment credentials such as card PINs or payment passwords.

04 Security Architecture

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

• Secure session management.
• Access controls for administrative and account areas.
• Database and application security measures.
• Monitoring for suspicious or unauthorized activity.

05 Information Sharing

Ochamart does not sell personal information. Information may be shared only where reasonably necessary to operate the marketplace or where required by law.

• Delivery and logistics partners may receive information required to fulfil an order.
• Payment providers may process information necessary to complete transactions.
• Service providers may process information required to provide technical or operational services.
• Information may be disclosed where required by applicable law or lawful government authority.

06 Cookies & Similar Technologies

Ochamart may use cookies and similar technologies to maintain sessions, remember preferences, improve functionality and understand how visitors interact with the platform.

You can manage available cookie preferences through our Cookie Settings page.

07 Data Retention

We retain information for as long as it is reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud or comply with applicable legal obligations.

08 Protecting Your Account

You are responsible for keeping your account credentials confidential. Never share your password, verification information or other sensitive account credentials with another person.

• Use a strong and unique password.
• Avoid sharing account credentials.
• Be cautious of suspicious messages or payment requests.
• Contact Ochamart if you suspect unauthorized activity on your account.