Ochamart Vendor Knowledge Base

Everything you need to successfully launch, operate, manage inventories, and scale your storefront business on Nigeria's trusted marketplace.

Shop Onboarding & Approval

How do I get my vendor application approved?

After registering your merchant profile and filling out your storefront parameters, the Ochamart administration team reviews your credentials. Make sure your business name, contact info, and branding assets are properly set.

Can I update my store logo and banner?

Yes. You can access your vendor dashboard profile or store settings at any time to modify your presentation assets to appeal to shoppers.

Product Listings & Inventory

How do I add items to my store catalog?

Navigate to your dashboard product management section, click "Add Product," enter precise stock levels, clear pricing indicators in Nigerian Naira (NGN), and rich descriptions.

How do stock adjustments function?

Inventory counters decrease automatically when a consumer completes an order transaction successfully through checkout.

Order Fulfillment

What should I do when an order comes in?

Check your dashboard orders panel immediately. Package the items safely, dispatch them as requested, and update the order processing status to keep platform records transparent.

Wallets & Payouts

When are vendor earnings paid out?

Earnings accumulate securely within your system tracking portal. You can request payouts or view scheduled processing cycles directly through your dashboard payout records.

Need direct administrative intervention?

Our management team is available via ochamartmarketplace@gmail.com to resolve unique disputes.

Contact Administration